After a power outage your TV box might get reset and needs to have an account and password entered into it. For this you need to contact Digicel directly and they will provide you the codes.
List of contact info - https://www.digicelgroup.com/tt/en/digicel-plus/contact-us.html
The account number needed for the TV is different from the bill account number.
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Digicel Trinidad Tobago
TV not coming up after current cut
Digicel+ plus tv asking for account and password
This is good info
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