Dig into your data or network settings to see where to add an APN. In Android you may have to press the 'menu' button on the bottom or press the three dots in the top right corner to 'add' or 'save'. When creating the APN only two details need to be filled out:
Postpaid:
Name: Anything you want, I usually put my name
Name: Anything you want, I usually put my name
APN: internet
Prepaid:
Name: Anything you want, I usually put my name
APN: bconnected
LTE:
Name: Anything you want, I usually put my name
APN: bmobile
Also ensure that 'mobile data' or similar is enabled in the settings. You may have to restart your phone for the settings to take effect.
You can also try putting the SIM into another handset (that is locked to Bmobile or unlocked for any SIM) to see if the problem is with the handset or the SIM.
You can also try putting the SIM into another handset (that is locked to Bmobile or unlocked for any SIM) to see if the problem is with the handset or the SIM.
If the SIM is the issue dial 824-8788 and go through the menu to get to a rep who can talk you through setting it up. If your handset only does 2G/EDGE these settings will still allow you to connect with data but only at the speed the phone is capable of.
You may also find this helpful: http://bmobile.co.tt/support/
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