Friday, April 24, 2015

Inaccurate information on priceline.com

I tried calling the customer care number for priceline.com (PL) to inform them of inaccurate information on their site. It shows the old baggage policy prices for Caribbean Airlines, below is a copy of the rules from a ticket I bought directly from caribbean-airlines (CAL) for a flight from POS to USA. I spoke to Emma from the Travel Services Dept (in USA) who basically said if I did not buy a ticket from them and it is not affecting me then leave it alone. The conversation was somewhere between 5 and 10 minutes but went nowhere.

She said there is nobody there who can change the information on their site because that info comes from the airlines and they only show what the airlines give them. She could not say when was the last time the policy was received from CAL or when PL had last checked if it was inaccurate, which I expected, however she was also very unwilling to have it investigated at all. She said the issue would be handled when a customer buys a ticket and that says their second checked bag is free and they go to CAL that CAL would have to honour that ticket. I am very skeptical about them honouring an outdated policy on an agent's site. I think she got upset that I was trying to inform them of an issue that did not affect me.

This link currently shows inaccurate information.
http://www.priceline.com/travel/airlines/lang/en-us/BaggageFeeHelp.asp?plf=PCLN&bfh=BW~Caribbean+Airlines~Y~www.caribbean-airlines.com
The bottom the page on the above link does say "To confirm baggage fees for your reservation or for information on additional, overweight, or oversized bags, fare-type based baggage fees or if your confirmed class or itinerary is not shown, click here to visit the airline's website." but I do not think this is good enough since it is under a table which is described as "Listed below is the baggage fee policy for the carrier(s) in your selected itinerary...."


Below is the current list of baggage charges for CAL:

Baggage Policy for Caribbean Airlines Flights Only
Carry-On Baggage Allowance and Fees (All Passengers)
To/from Caribbean & South America (excluding to/from Trinidad & Tobago)To/from USA and Caribbean & South AmericaTo/from Canada and Caribbean & South AmericaTo/from United Kingdom and Caribbean & South AmericaTo/from Trinidad and Tobago
Business and Economy1pc @ 10kg/22lb plus 1 personal item
Extra Carry-On BagUSD 100.00USD 100.00USD 100.00/CAD 120.00USD 75.00/GBP 50.00USD 100.00
Heavy Carry-On BagUSD 50.00USD 50.00USD 50.00/CAD 60.00USD 40.00/GBP 25.00USD 50.00
Oversized Carry-On BagUSD 50.00USD 50.00USD 50.00/CAD 60.00USD 40.00/GBP 25.00USD 50.00
Checked Baggage Allowance and Fees (Adult/Child)
Business3pcs @ 23kg/50lb eachNot Applicable
Economy Flex2pcs @ 23kg/50lb each1pc @ 23kg/50lb each
Economy Semi-Flex1pc @ 23kg/50lb each2pcs @ 23kg/50lb eachNot Applicable
Economy Non-Flex1pc @ 23kg/50lb each2pcs @ 23kg/50lb eachNot Applicable
1st BagFreeFreeFreeFreeFree
1st Bag HeavyUSD 75.00USD 75.00USD 75.00/CAD 90.00USD 40.00/GBP 25.00USD 75.00
2nd BagUSD 25.00USD 25.00USD 25.00/CAD 30.00FreeUSD 25.00
2nd Bag HeavyUSD 100.00USD 100.00USD 100.00/CAD 120.00USD 40.00/GBP 25.00USD 100.00
3rd BagUSD 100.00USD 100.00USD 100.00/CAD 120.00USD 80.00/GBP 50.00USD 100.00
3rd Bag HeavyUSD 175.00USD 175.00USD 175.00/CAD 210.00USD 120.00/GBP 75.00USD 175.00
4th BagUSD 175.00USD 175.00USD 175.00/CAD 210.00USD 160.00/GBP 100.00USD 175.00
4th Bag HeavyUSD 250.00USD 250.00USD 250.00/CAD 300.00USD 200.00/GBP 125.00USD 250.00
Oversized Checked BagUSD 75.00USD 75.00USD 75.00/CAD 90.00USD 40.00/GBP 25.00USD 75.00
Travelling Pet as checked baggage (not allowed to/from London)USD 100.00USD 100.00USD 100.00/CAD 120.00Not ApplicableUSD 100.00



Topics:
New CAL baggage policy
priceline.com wrong prices



Posted by at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)