TSTT Family Plan

Talked to a trini TSTT CSR this morning, ofcourse the first thing was she asked my name so I told her. Then I asked about the details (that they didn't put in the newspapers or on their site ) of the plan such as:
1. What happens to your currentt package and unused minutes for the current cycle?

Halfway through the convo my name changed to Andy and stayed like that. Hopefully the info is correct.
The current package is made VOID. This is for everyone joining or owning/managing a Family plan. All unused minutes are discarded and she could not say what happens if you try to switch in the middle of your cycle, if you would pay for just used minutes or by the fraction of the cycle gone or anything like that. She recommended you switch a couple days before the end of your invoice date on the bill so that not too many minutes are wasted.

2 . When does the "Additional rate after the 3rd minute" apply

?

This only applies if you have exceeded your packaged minutes.

Also, if members forward calls to someone outside the plan they will be charged for the calls. No mention of the cost. If calls are forwarded to a fellow member, it would be free.

Link to CATCH info

LINK to Tstt plan details in PDF